Support in your Community
We’re here to support you to live independently and confidently in your home.
On this page, you’ll find information about the support available in your community through our Tenancy Support Officers and Site Officers – local people working with you to ensure:
- your home is safe
- your needs are met
- your wellbeing is supported
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Supported Housing Officer Role
Our Supported Housing Officers are here to encourage and help you to live independently.
Your Supported Housing Officer will…
- Complete a ‘Personal Details Form’ and ‘Support Plan’ with you, which will be reviewed every 6 months, or if there is a change in your circumstances.
- Make up to 3 contacts per week with you (visits, phone calls or both)
- Help sign post you to other agencies such as; social services, Age Cymru, Citizens Advice bureau, ICAN hubs
- Organise group social events (on or off-site)
- Respond to emergencies on-site (when on-site) or coordinate with others (if not on-site)
- Contact relatives, doctor and/or emergency services as needed
Your Supported Housing Officer will not…
- Administer medication or prescribed drugs
- Give financial advice (but we can signpost you to agencies that can help)
- Provide personal or nursing care (but we can signpost you to agencies that can help)
- Accept gifts
- Be on duty 24/7. We are not on site all the time. Your Supported Housing Officer works part-time, usually between 9am and 5pm.
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Site Officer Role
Our Site Officers are here to encourage and help you to live independently.
Your Site Officer will…
- Complete a ‘Personal Details Form’ with you, which will be reviewed every 6 months, or if there is a change in your circumstances.
- Make weekly contacts with you (visits, phone calls or both)
- Help sign post you to other agencies such as; social services, Age Cymru, Citizens Advice bureau, ICAN hubs
- Organise group social events (on or off-site)
- Respond to emergencies on-site (when on-site) or coordinate with others (if not on-site)
- Contact relatives, doctor and/or emergency services as needed
Your Supported Housing Officer will not…
- Administer medication or prescribed drugs
- Give financial advice (but we can signpost you to agencies that can help)
- Provide personal or nursing care (but we can signpost you to agencies that can help)
- Accept gifts
- Be on duty 24/7. We are not on site all the time. Your Supported Housing Officer works part-time, usually between 9am and 5pm.
How can you help?
- Answer your phone and allow access to your home when needed.
- Let us know about any changes to your details or circumstances.
- Tell us if you’ll be away for a long period (e.g., holidays or hospital stay).
- If you have a pet, make arrangements for its care in case you become ill or need to go into hospital.
- Do not fit a security chain on your front door.
- Inform family and friends that we may contact them if we can’t reach you or if we’re concerned about your wellbeing.
Remember
- If we are concerned about your wellbeing, we may enter your home using the master key. We will always try to contact your emergency contact first.
- If you have a keysafe, the code may be shared with emergency services in case of an emergency.
- Our officers are here to help – please be kind and respectful. We will not tolerate rude or abusive behaviour towards staff.