Important information

Coronavirus Update - All the information about what we are doing and how we are supporting you and our communities - More information

Coronavirus update

Here is the latest information about the status of our services – keep an eye on our social media channels for any changes following the latest COVID19 guidelines in Wales that could effect you and where you live.

Updated 09:30, 30 June 2020

We realise that these are concerning times for us all due to the Coronavirus outbreak. Please be assured that we are here to help and support you through this.

We want to make sure that we do everything possible to protect the health and safety of our residents and staff – whilst at the same time keep essential services going. This page will be updated regularly to ensure that we provide you with the latest information on our Services, and the support available within our communities.

  • Changes to our services


    You may see more of our vans and staff around your communities next week. We’re glad to announce that our repairs teamare now carrying out more reparis work. They will be completing emergency work, work outside or in communal areas only at this time, to ensure the health and safety of our tenants, customers and staff due to Coronavirus.  

    This work includes:  

    • Repairs inside your home that are a direct risk to the safety of your home and those who live there 
    • Cyclical heating service 
    • Garage repairs 
    • External repairs 
    • Communal areas, such as in a block of flats 

    We are taking new bookings for work that falls within the above categories. Get in touch with us for more information or to book your repair work with us.

    Thank you for your patience, we fully understand and appreciate that it’s a difficult and challenging time for everyone, your health and safety is still our main priority.  

    We will also continue to undertake any servicing and maintenance that we are required to by law, for example the yearly service and checks to your heating system. If we need to visit your property we will telephone you in advance to discuss how this can be done safely.

    When you contact us, our staff will ask questions to identify whether anybody at the property is self-isolating, or “Shielding” due to Coronavirus We will do our best to explain what will happen with your request and the next steps.

    During any visit all occupants will be required to comply with social distancing measures to protect both themselves, and our employees.

    Our offices

    As the situation changes rapidly across the communities we serve, we have taken the decision that the necessary precaution must be taken to ensure that we keep residents, customers and staff safe and have now closed our physical offices in:

    Bangor (Parc Menai)

    until further notice.

    This means that much of our staff will be working from home to ensure the continuity of our services.

  • Supporting you

    Support to our tenants

    We are making sure we continue to offer support in as many ways as possible.  Many of our staff will be working from home and they will be able to contact you by telephone or online instead of visiting your home.


    If a Tenancy Support officer visits your home on a weekly basis, they will now give you a call.


    During this period we will be providing weekly calls to all our tenants aged 70 or over, to check if you are ok and if you need any help with anything.

    If you are self isolating and need help with tasks such as shopping and prescription collection, get in touch and we can help match you with local support services in your area.



    If you are worried a bout paying your rent, we are here for you.

    Get in touch to speak to one of our officers who can give you help and information.

    The Welsh Government have released a letter to all Social Housing Tenants to make sure that you as a tenant are treated fairly and what your rights are.

    Read the letter from the Welsh Government

  • How to protect yourself and others

    There are many thing you can do to stop the spread of this virus:

    • stay at home as much as possible
    • work from home if you can
    • limit contact with other people
    • Keep your distance if you go out (2 metres apart where possible)
    • Wash your hands regularly
    • Do not leave home if you or anyone in your household has symptoms


    You can spread the virus even if you don’t have symptoms.

  • More help and support

    Being at home all the time can put relationships under strain.

    If you are suffering domestic abuse or sexual violence use the Governments Live Fear Free website for help and support.

    Live Fear free website

    Your Wellbeing


    Mental Health UK

    Age Cymru

    Age Cymru is offering a check-in-and-chat telephone service for the over 70s in Wales who live alone.  Anyone over 70 in Wales can register free of charge, to receive a regular telephone call.

    For more information, please call Age Cymru on 08000 223 444 or visit

    Age Cymru

    Your village’s Buddy Scheme

    Gwynedd Council and Mantell Gwynedd have worked together to develop a Guide for Community Groups who have / want to establish groups to support vulnerable residents. For more information please contact  Gwynedd Council on 01766 771000. 


    Income and benefits

    Universal Credit and Coronavirus

    Shelter Cymru


    If you are able to an want to Mantell Gwynedd are co-ordinating the best people to go to the best places depending on their skills. Contact them if you’d like to help.

    Mantell Gwynedd


    The Welsh Government have created a document with information about all the support that is available to you.

    Support for tenants in Wales

  • Contact us

    If you are contacting us please remember we may not be able to get back to you as quickly as we would like. You can contact us in the usual ways- our telephone number will be under great demand so try one of our other methods if you can.