Important information

The Welsh Government wants to ensure that homes provided on social rent are good quality homes so are setting the standards for this. They are consulting on the new standard that will be introduced in 2023. - More information

Coronavirus update

Here is the latest information about the status of our services – keep an eye on our social media channels for any changes following the latest COVID19 guidelines in Wales that could affect you and where you live.

Updated 12:30, 1 April 2022

In line with current Welsh Government regulations and supporting guidance on COVID-19 restrictions our staff have returned to working from our offices. Face to face appointments at our offices are on an appointment only basis.

Our teams are still here to support and answer any queries – you can contact us in the usual ways – our telephone number will be under great demand so try one of our other methods if you can.

Other Services

Our other services such as Lettings, New Development, Neighborhood Services, Community Wardens and so on are the same, with our office workers working from home

  • Changes to our services


    Our Repairs team can now take bookings for all repairs and inspections.

    When you contact us, our staff will ask questions to identify whether anybody at the property is self-isolating. We will do our best to explain what will happen with your request and the next steps.

    During any visit all occupants will be required to comply with social distancing measures to protect both themselves, and our employees.

    Please open windows in your home.

    Being safe during Covid

    Our offices

    During the Lockdown, our offices will be closed to staff. Our office staff will continue to work from home, to keep everyone as safe as possible.

    Other services

    Our other services such as Lettings, New Development, Neighborhood Services, Community Wardens and so on are the same, with our office workers working from home

  • Supporting you

    Supporting our tenants

    We are making sure we continue to offer support in as many ways as possible.  Our staff will continue to work from home and you will be able to stay in contact over the phone or by e-mail or online.

    If a member of the Supported Housing team visited your home on a weekly basis before the current circumstances due to Coronavirus, they will contiue to do so if you wish. and they will also maintain contact by phone, 

    Appoitments with our Neighbourhood Services team will contiue they will call you prior to the appoitments to ensure you are happy for us to visit.

    We’ll only enter your home if:

    • we are concerned about your welfare
    • we have a health and safety concern

    Please make sure that you follow Welsh Government guidelines on social distancing.  

    If you are self-isolating and need help with tasks such as shopping and prescription collection, get in touch and we can help match you with local support services in your area. 

    Communal areas and facilities within our Supported Housing are open and we ask our customers to limit meeting others there for their own safety.  Our Wardens will continue to monitor communal areas inside and outside our blocks of flats.


    If you are worried about paying your rent, we are here for you.  

    The more we know about your circumstances the better we can deal with your situation. 

     Get in touch to speak to one of our officers who can give you help and information. 

    Financial Support

    If you’re struggling with money because of coronavirus, get help straight away.

    Speak to your lender.
    You can find your lender’s contact details on the letters they send you or on their website.
    If you call your lender you may have to wait longer than usual to speak to someone. Don’t be put off. Many others are struggling with money and your lender may be getting lots of calls.
    Stay on the line or contact them through their website.

    Your lender may be able to reduce or waive interest. Or help you reduce your overdraft by moving debt to an alternative credit product , or agree gradual reductions in your overdraft limit and balance.

    It is important to have insurance that meets your needs. Your provider can check if your cover is right for you and if your payments can be reduced.

    Your credit file
    Ask your lender how any help you get will appear on your credit file. Even if the support may affect your file, don’t let this put you off accepting help if you need it.

    If you’re unhappy with your lender
    We have information on how to complain on our website.

    You can also get free, confidential and impartial advice about money:

    Money Advice Service:
    Phone 0800 138 7777 to speak to a money expert or use typetalk at 18001 0800 915 4622.

    StepChange Debt Charity:
    Free debt advice throughout the UK, phone 0800 138 1111.

    Citizens Advice Wales:
    If you live in Wales, call Advicelink on 03444 77 20 20 to speak to someone
    about your debts. Calls cost the same as calls to landline numbers.

    Business Debtline:
    If you are self-employed or a small business owner, phone 0800 197 6026

    Debt advice, including specialist advice for minority communities and people with disabilities.

    Christians Against Poverty:
    Free debt advice for people of any faith or none. To check if they cover your postcode call 0800 328 0006.

    National Debtline:
    If you live in England, Wales or Scotland phone 0808 808 4000

    More information

  • How to protect yourself and others

    There are many thing you can do to stop the spread of this virus:

    • stay at home as much as possible
    • work from home if you can
    • limit contact with other people
    • Keep your distance if you go out (2 metres apart where possible)
    • Wash your hands regularly
    • Do not leave home if you or anyone in your household has symptoms

    You can spread the virus even if you don’t have symptoms.

  • More help and support

    Being at home all the time can put relationships under strain.

    If you are suffering domestic abuse or sexual violence use the Governments Live Fear Free website for help and support.

    Live Fear free website

    Your Wellbeing


    Mental Health UK

    Age Cymru

    Age Cymru is offering a check-in-and-chat telephone service for the over 70s in Wales who live alone.  Anyone over 70 in Wales can register free of charge, to receive a regular telephone call.

    For more information, please call Age Cymru on 08000 223 444 or visit

    Age Cymru

    Your village’s Buddy Scheme

    Gwynedd Council and Mantell Gwynedd have worked together to develop a Guide for Community Groups who have / want to establish groups to support vulnerable residents. For more information please contact  Gwynedd Council on 01766 771000. 

    Income and benefits

    Universal Credit and Coronavirus

    Shelter Cymru


    If you are able to and want to Mantell Gwynedd are co-ordinating the best people to go to the best places depending on their skills. Contact them if you’d like to help.

    Mantell Gwynedd


    The Welsh Government have created a document with information about all the support that is available to you.

    Support for tenants in Wales

  • Contact us

    If you are contacting us please remember we may not be able to get back to you as quickly as we would like. You can contact us in the usual ways- our telephone number will be under great demand so try one of our other methods if you can.