Important information

Coronavirus Update - All the information about what we are doing and how we are supporting you and our communities - More information

Coronavirus update

Updated 17:00, 30 March 2020

We realise that these are concerning times for us all due to the Coronavirus outbreak. Please be assured that we are here to help and support you through this.

We want to make sure that we do everything possible to protect the health and safety of our residents and staff – whilst at the same time keep essential services going. This page will be updated regularly to ensure that we provide you with the latest information on our Services, and the support available within our communities.

  • Changes to our services

    Repairs

    We only to attend to emergency repairs at the moment.

    This means we will only attend to repair a situation that poses a risk to life or potential risk to health or property such as:

    a total loss of electricity, heating and or hot water
    serious water leaks, gas leaks
    blocked drains and toilets.

    If you already requested a repair that is not classed as emergency, we will let you know when we can re-arrange.

    When you contact us, our staff will do their best to explain what will happen with your request and the next steps.

     

    Our offices

    As the situation changes rapidly across the communities we serve, we have taken the decision that the necessary precaution must be taken to ensure that we keep residents, customers and staff safe and have now closed our physical offices in:

    Caernarfon
    Porthmadog
    Bangor (Parc Menai)
    Dolgellau

    until further notice.

    This means that much of our staff will be working from home to ensure the continuity of our services.

  • Supporting you

    Support to our tenants

    We are making sure we continue to offer support in as many ways as possible.  Many of our staff will be working from home and they will be able to contact you by telephone or online instead of visiting your home.

     

    If a Tenancy Support officer visits your home on a weekly basis, they will now give you a call.

     

    During this period we will be providing weekly calls to all our tenants aged 70 or over, to check if you are ok and if you need any help with anything.

    If you are self isolating and need help with tasks such as shopping and prescription collection, get in touch and we can help match you with local support services in your area.

     

    Rent

    If you are worried a bout paying your rent, we are here for you.

    Get in touch to speak to one of our officers who can give you help and information.

    The Welsh Government have released a letter to all Social Housing Tenants to make sure that you as a tenant are treated fairly and what your rights are.

    Read the letter from the Welsh Government

  • Foodbanks

    All the foodbanks below are keeping to current coronavirus safety precautions. Everybody must please keep a distance of 2m from each other at all times.

    If you need to use the local foodbank in your are here are the opening times:

     

    Bangor Cathedral Foodbank – Bangor Cathedral Diocesan Centre, Cathedral Close, Bangor, LL57 1RL (behind the Cathedral). Open 2-3pm Monday, Wednesday and Friday. This is an emergency service and if you don’t have a referral form to receive a food parcel please contact anglicanchaplain@esgobaethbangor.net

    Bangor – Plaid Cymru Office, 70 High Street, Bangor, LL57 1NR. Open 10am-12pm Sundays.

    Arfon Foodbank – Canolfan Gwyrfai, Lôn Cae Ffynnon, Cibyn, Caernarfon, LL55 2BD. Open 12-2pm Tuesday and Friday. If you are unable to get to the foodbank, or if you wish to volunteer and it is safe for you to do so, please contact info@arfon.foodbank.org.uk, or if you’re unable to email please call 07586 053961.

     

    South Gwynedd Foodbank:

    Barmouth – Revelation, Park Road, Barmouth, LL42 1PH. Open 10.30am-12.30pm Mondays and Thursdays. You need to ring the doorbell and wait for instructions from the volunteers. Please do not go past the inner doors.

    Dolgellau –Dolgellau Methodist Church (near the Post Office sorting office) and not the Mantell Gwynedd office. Open 2-3.30pm Monday, Wednesday and Friday. Please go to the side door and wait for a volunteer to come and help you. Please keep to a distance of 2m at all times.

    Porthmadog – The Big Rock Cafe – The cafe is closed at the moment, but will be open to distribute food parcels between 10am-2pm Tuesday and Friday.

    Tywyn – Advent Bookshop, 40 High St, Tywyn LL36 9AD – The shop has had to close but please call the number which is on the front door and someone will help you.

    Bala –Manna Christian Bookshop, 53 High Street, Bala LL23 7AF – The shop has had to close but please Ann Davies on 07969 362508 in order to arrange a time for collection of a food parcel.

    Ffestiniog Foodbank– Church Hall, Church St, Blaenau Ffestiniog, LL41 3HB (opposite Tan y Maen Centre). Open 2-3pm Monday through to Friday. If you can’t get to the foodbank please call 07435 290553.

    Pwllheli Foodbank – the old Ethel Austin shop, High Street, Pwllheli (not St. Peter’s Church). Open 2-3pm Tuesday and Friday. If you can’t get to the foodbank please call 07824 738789.

  • How to protect yourself and others

    There are many thing you can do to stop the spread of this virus:

    • stay at home
    • only go outside for food, health reasons or work (but only if you cannot work from home)
    • if you go out, stay 2 metres (6ft) away from other people at all times
    • wash your hands as soon as you get home
    • do not meet others, even friends or family.

     

    You can spread the virus even if you don’t have symptoms.

  • Contact us

    If you are contacting us please remember we may not be able to get back to you as quickly as we would like. You can contact us in the usual ways- our telephone number will be under great demand so try one of our other methods if you can.