Important information

Coronavirus Update - All the information about what we are doing and how we are supporting you and our communities - More information

Coronavirus update

Here is the latest information about the status of our services – keep an eye on our social media channels for any changes following the latest COVID19 guidelines in Wales that could effect you and where you live.

Updated 11:00, 28 May 2020

We realise that these are concerning times for us all due to the Coronavirus outbreak. Please be assured that we are here to help and support you through this.

We want to make sure that we do everything possible to protect the health and safety of our residents and staff – whilst at the same time keep essential services going. This page will be updated regularly to ensure that we provide you with the latest information on our Services, and the support available within our communities.

  • Changes to our services


    We only to attend to emergency repairs at the moment.

    This means we will only attend to repair a situation that poses a risk to life or potential risk to health or property such as:

    • a total loss of electricity, heating and or hot water
    • serious water leaks, gas leaks
    • blocked drains and toilets.

    If you already requested a repair that is not classed as emergency, we will let you know when we can re-arrange.

    We will also continue to undertake any servicing and maintenance that we are required to by law, for example the yearly service and checks to your heating system. If we need to visit your property we will telephone you in advance to discuss how this can be done safely.

    When you contact us, our staff will ask questions to identify whether anybody at the property is self-isolating, or “Shielding” due to Coronavirus We will do our best to explain what will happen with your request and the next steps.

    During any visit all occupants will be required to comply with social distancing measures to protect both themselves, and our employees.


    Our offices

    As the situation changes rapidly across the communities we serve, we have taken the decision that the necessary precaution must be taken to ensure that we keep residents, customers and staff safe and have now closed our physical offices in:

    Bangor (Parc Menai)

    until further notice.

    This means that much of our staff will be working from home to ensure the continuity of our services.

  • Supporting you

    Support to our tenants

    We are making sure we continue to offer support in as many ways as possible.  Many of our staff will be working from home and they will be able to contact you by telephone or online instead of visiting your home.


    If a Tenancy Support officer visits your home on a weekly basis, they will now give you a call.


    During this period we will be providing weekly calls to all our tenants aged 70 or over, to check if you are ok and if you need any help with anything.

    If you are self isolating and need help with tasks such as shopping and prescription collection, get in touch and we can help match you with local support services in your area.



    If you are worried a bout paying your rent, we are here for you.

    Get in touch to speak to one of our officers who can give you help and information.

    The Welsh Government have released a letter to all Social Housing Tenants to make sure that you as a tenant are treated fairly and what your rights are.

    Read the letter from the Welsh Government

  • Foodbanks

    All the foodbanks below are keeping to current coronavirus safety precautions. Everybody must please keep a distance of 2m from each other at all times.

    If you need to use the local foodbank in your are here are the opening times:


    Bangor Cathedral Foodbank – Bangor Cathedral Diocesan Centre, Cathedral Close, Bangor, LL57 1RL (behind the Cathedral). Open 2-3pm Monday, Wednesday and Friday. This is an emergency service and if you don’t have a referral form to receive a food parcel please contact

    Bangor – Plaid Cymru Office, 70 High Street, Bangor, LL57 1NR. Open 10am-12pm Sundays.

    Arfon Foodbank – Canolfan Gwyrfai, Lôn Cae Ffynnon, Cibyn, Caernarfon, LL55 2BD. Open 12-2pm Tuesday and Friday. If you are unable to get to the foodbank, or if you wish to volunteer and it is safe for you to do so, please contact, or if you’re unable to email please call 07586 053961.


    South Gwynedd Foodbank:

    Barmouth – Revelation, Park Road, Barmouth, LL42 1PH.

    Open 10.30am-14.30pm Mondays and Thursdays. You need to ring the doorbell and wait for instructions from the volunteers. Please do not go past the inner doors.

    Dolgellau –Dolgellau Methodist Church (near the Post Office sorting office) and not the Mantell Gwynedd office.

    Open 2-3.30pm Monday, Wednesday and Friday. Please go to the side door and wait for a volunteer to come and help you.

    Porthmadog – The Big Rock Cafe – The cafe is closed at the moment, but will be open to distribute food parcels between 10am-2pm Tuesday and Friday. You must ring 07973914599 to get in.

    Tywyn – Advent Bookshop, 40 High St, Tywyn LL36 9AD – But giving food out Mondays and Thursdays 11:00-13:00

    Bala –Manna Christian Bookshop, 53 High Street, Bala LL23 7AF – The shop has had to close but please Ann Davies on 07969 362508 in order to arrange a time for collection of a food parcel.

    Ffestiniog Foodbank– Church Hall, Church St, Blaenau Ffestiniog, LL41 3HB (opposite Tan y Maen Centre). Open 2-3pm Monday through to Friday. If you can’t get to the foodbank please call 07435 290553.

    Capel Fron, Penrhyndeudraeth – Emergency Food Boxes can be made available from Capel Fron on Mondays to Fridays but clients or Agents must ring 07973914599 to arrange access.

    Pwllheli Foodbank – the old Ethel Austin shop, High Street, Pwllheli (not St. Peter’s Church). Open 2-3pm Tuesday and Friday. If you can’t get to the foodbank please call 07824 738789.

  • How to protect yourself and others

    There are many thing you can do to stop the spread of this virus:

    • stay at home as much as possible
    • work from home if you can
    • limit contact with other people
    • Keep your distance if you go out (2 metres apart where possible)
    • Wash your hands regularly
    • Do not leave home if you or anyone in your household has symptoms


    You can spread the virus even if you don’t have symptoms.

  • More help and support

    Being at home all the time can put relationships under strain.

    If you are suffering domestic abuse or sexual violence use the Governments Live Fear Free website for help and support.

    Live Fear free website

    Your Wellbeing


    Mental Health UK

    Age Cymru

    Age Cymru is offering a check-in-and-chat telephone service for the over 70s in Wales who live alone.  Anyone over 70 in Wales can register free of charge, to receive a regular telephone call.

    For more information, please call Age Cymru on 08000 223 444 or visit

    Age Cymru

    Your village’s Buddy Scheme

    Gwynedd Council and Mantell Gwynedd have worked together to develop a Guide for Community Groups who have / want to establish groups to support vulnerable residents. For more information please contact  Gwynedd Council on 01766 771000. 


    Income and benefits

    Universal Credit and Coronavirus

    Shelter Cymru


    If you are able to an want to Mantell Gwynedd are co-ordinating the best people to go to the best places depending on their skills. Contact them if you’d like to help.

    Mantell Gwynedd


    The Welsh Government have created a document with information about all the support that is available to you.

    Support for tenants in Wales

  • Contact us

    If you are contacting us please remember we may not be able to get back to you as quickly as we would like. You can contact us in the usual ways- our telephone number will be under great demand so try one of our other methods if you can.