Important information

Coronavirus Update - All the information about what we are doing and how we are supporting you and our communities - More information

Coronavirus update

Here is the latest information about the status of our services – keep an eye on our social media channels for any changes following the latest COVID19 guidelines in Wales that could affect you and where you live.

Updated 15:30, 31 July 2020

We realise that these are concerning times for us all due to the Coronavirus outbreak. Please be assured that we are here to help and support you through this.

We want to make sure that we do everything possible to protect the health and safety of our residents and staff – whilst at the same time keep essential services going. This page will be updated regularly to ensure that we provide you with the latest information on our Services, and the support available within our communities.

  • Changes to our services


    You may see more of our vans and staff around your communities now. Our repairs team are now carrying out more repair work. They will be completing emergency work, work outside or in communal areas and work inside that can be completed in a short space of time (around 1 hour) at this time, to ensure the health and safety of our tenants, customers and staff due to Coronavirus.

    This work includes:

    • repairs inside your home that are a direct risk to the safety of your home and those who live there
    • repairs inside your home that can be completed in a short space of time (around 1 hour)
    • cyclical heating service
    • garage repairs
    • external repairs
    • communal areas, such as in a block of flats

    We are taking new bookings for work that falls within the above categories. Get in touch with us for more information or to book your repair work with us.

    Thank you for your patience, we fully understand and appreciate that it’s a difficult and challenging time for everyone, your health and safety is still our main priority.  

    We will also continue to undertake any servicing and maintenance that we are required to by law, for example the yearly service and checks to your heating system. If we need to visit your property we will telephone you in advance to discuss how this can be done safely.

    When you contact us, our staff will ask questions to identify whether anybody at the property is self-isolating, or “Shielding” due to Coronavirus We will do our best to explain what will happen with your request and the next steps.

    During any visit all occupants will be required to comply with social distancing measures to protect both themselves, and our employees.

    Our offices

    Most of our staff continue to work from home. Our offices in Caernarfon, Porthmadog and Dolgellau are open for minimum of our staff. For the safety of our staff and your own safety please do not attempt to visit any office without making arrangements before.

  • Supporting you

    Supporting our tenants

    We are making sure we continue to offer support in as many ways as possible.  Many of our staff will continue to working from home and you will be able to stay in contact over the phone or by e-mail or online.

     If a Tenancy Support officer visited your home on a weekly basis before the current circumstances due to Coronavirus, they are returning to provide a 10 minute doorstep welfare visit. Only in exceptional circumstances will our staff enter your home. Please make sure that you follow Welsh Government guidelines on social distancing.  

    Supported Housing customers can attend pre booked drop in appointments with our Supported Housing Officers. Please contact us if you would like to arrange an appointment.  

     During this time we are continuing to provide weekly calls to all our tenants aged 70 or over, to check if they are ok and if they need any help with anything. 

    If you are self-isolating and need help with tasks such as shopping and prescription collection, get in touch and we can help match you with local support services in your area. 

    Communal areas and facilities within our Supported Housing are still closed for gatherings.  


    If you are worried about paying your rent, we are here for you.  

    The more we know about your circumstances the better we can deal with your situation. 

     Get in touch to speak to one of our officers who can give you help and information. 

  • How to protect yourself and others

    There are many thing you can do to stop the spread of this virus:

    • stay at home as much as possible
    • work from home if you can
    • limit contact with other people
    • Keep your distance if you go out (2 metres apart where possible)
    • Wash your hands regularly
    • Do not leave home if you or anyone in your household has symptoms


    You can spread the virus even if you don’t have symptoms.

  • More help and support

    Being at home all the time can put relationships under strain.

    If you are suffering domestic abuse or sexual violence use the Governments Live Fear Free website for help and support.

    Live Fear free website

    Your Wellbeing


    Mental Health UK

    Age Cymru

    Age Cymru is offering a check-in-and-chat telephone service for the over 70s in Wales who live alone.  Anyone over 70 in Wales can register free of charge, to receive a regular telephone call.

    For more information, please call Age Cymru on 08000 223 444 or visit

    Age Cymru

    Your village’s Buddy Scheme

    Gwynedd Council and Mantell Gwynedd have worked together to develop a Guide for Community Groups who have / want to establish groups to support vulnerable residents. For more information please contact  Gwynedd Council on 01766 771000. 


    Income and benefits

    Universal Credit and Coronavirus

    Shelter Cymru


    If you are able to and want to Mantell Gwynedd are co-ordinating the best people to go to the best places depending on their skills. Contact them if you’d like to help.

    Mantell Gwynedd


    The Welsh Government have created a document with information about all the support that is available to you.

    Support for tenants in Wales

  • Contact us

    If you are contacting us please remember we may not be able to get back to you as quickly as we would like. You can contact us in the usual ways- our telephone number will be under great demand so try one of our other methods if you can.