Our Policies

We are committed to being an open and transparent organisation.

You can read more about this in our Transparency Statement

Here is a list of some of our policies:

• WHQS Compliance Policy
• Service Charge Policy
• Under Occupancy Policy
• Intermediate Rental Policy
• Market Rent Policy
• Complaints Policy
• Managing Customer Contact Policy
• Rules for Adra
• Adra Shareholder Policy
• Shareholder Code of Conduct
• Welsh Language Scheme
• Equality and Diversity Policy
• Whistle Blowing Policy
• Safeguarding Vulnerable Groups Policy
• Body Worn Video Cameras Policy
• Electrical Fixed Installation Safety Policy
• Heating Safety Policy 
• Ventilation Policy
• Anti Social Behaviour and Hate Crime policy RH
• Transfer of Contract Policy RH
• Data Protection Policy
• Privacy Notice
• Damp, Mould and Condensation Policy
• Domestic Abuse Policy
• Pay and Remuneration Policy
• Board Remuneration Policy
• Kept Animals Policy
• Rent and Income Policy
• Home Improvements Policy

Contact us if the policy you need isn’t here:

• email: governance@adra.co.uk
• phone: 0300 123 8084