Our Policies

We are committed to be an open and transparent company.

You can read more about this in our Transparency Statement

Here is a list of our policies:

Allocations

• common Housing Allocation Policy

Neighbourhood Services

• anti-social behaviour

Customer Services

• complaints and concerns policy
• Dealing with persistent complaints and unreasonable behaviour
• quality policy

Finance and Procurement

• service charge policy

Human Resources

• whistleblowing policy
• equality and diversity policy

Data Protecion

• privacy policy

Governance

• Welsh language scheme

HSQE

• environmental policy statement
• data protection policy
• health and safety policy statement
• electrical Fixed Installation Policy

Contact us if the policy you need isn’t here:

• email: governance@Adra.co.uk
• phone: 0300 123 8084