Picture of one of our call centre officers

Adra’s call for customers to use Welsh language services

Adra Housing Association has launched a campaign to encourage tenants and the public to use its Welsh language services.

The ‘Defnyddia dy Gymraeg’  (Use Your Welsh) campaign is an extension of the national campaign by the Welsh Language Commissioner to encourage more people to use Welsh language services and ensure that people know their rights when accessing services.

The campaign will focus on promoting Adra’s Welsh language pages online, as well as the services available over the phone. The campaign will also promote Adra’s social media channels.

Aled Davies, Adra’s Head of Governance, said: “We are proud of the fact that we can offer our services through the medium of Welsh. A large number of people access our services online and over the phone in the language, but we wish to promote these channels to encourage more people to use them.

“Adra operates across a large part of north Wales, especially in Gwynedd, so providing first class Welsh language services is an important part of our culture and ensuring that our residents and customers can access information of their choice language. Over 90% of Adra’s staff speak Welsh and the organisation has committed in its Language Scheme to increase use of the services.

“We are also proud to be able to act in order to contribute to the national campaign by the Welsh Government to reach one million Welsh speakers by 2050. It is extremely important that our tenants know their rights in terms of expecting service from us in Welsh. It is the responsibility of all of us to play our part”.