Image of our contact centre.

Important information to tenants about our opening hours

We are announcing changes to the opening hours of our offices, as well as our Customer Call Centre from 1st of May, to meet demand from the public.

Our offices in Stryd Penlan, Pwllheli; Glan Wnion Leisure Centre, Dolgellau; Ty Coch, Parc Menai, Bangor and Tŷ Gwyrddfai, Penygroes will now open between 9am and 4pm, Monday to Friday. No appointment is necessary.

The Customer Call Centre will now be open from 8am until 5pm.

Did you know that the busiest days on our phones in the contact centre are Monday and Tuesday? As a result, you are much more likely to get through to us sooner by contacting us between Wednesday and Friday.

And did you also know that we have a contact back service? That is, if you are waiting a long time for your phone call to go through, you can use a callback service, where you choose an option for us to call you back but you don’t lose your place in the queue, and it frees up time for you to do other things.

You can also contact us by email instead of calling?