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Safety in your home

We can help you with to look after your home.

But there are many things that you are responsible for. Our Tenant Handbook can help you with these.

Download our tenant handbook


  • Fire Safety

    There is a fire alarm in all our homes.
    It is your responsibility to test the fire alarm every week.

    Contact us if there is a problem with a fire alarm.

    North Wales Fire and Rescue Service will contact all new customers and customers that have exchanged a home to arrange a visit to carry out a home safety check.

    Safe to Stay homes

    Safe to Stay homes have been built to make sure that the fire stays in the flat that it started.

    Usually it means that it’s safe to stay in your flat if there is a fire in another flat in the same block as you.

    • If there’s a fire in your flat you should call 999 straight away
    • If there’s a fire in a communal area everyone should leave straight away

    It is safe to stay in your home unless the Fire and Rescue Service says differently.

    It says in your tenant handbook if your home is a Safe to Stay property or not.


  • Fire Safety in your home during COVID-19

    Coronavirus and government advice mean that most of us are staying home.

    While we’re spending a lot of time at home, it’s crucial that we’re aware of fire safety and are doing everything we can to keep safe and avoid a fire starting in one of our homes.

    Here are some tips to help you be safe and reduce the risk of a fire while you and your families are staying home

    • Make sure that your smoke alarm is working, you should test them monthly. A step by step guide on how to test your smoke alarm is available below
    • Take extra care when cooking. Most fires start in the kitchen, keep your eye on what you’re cooking and don’t allow yourself to be distracted
    • Remember to put anything electrical off when you’re not using it, including phone or laptop chargers
    • If you use a portable heater, make sure that you don’t put it near anything flammable
    • When you go to bed, remember to close every door in your house, it could help to stop the fire from spreading within your home
    • If the home you live in has a communal area, in a block of flats for example, you have a responsibility to make sure that your means of escape, through communal corridors and hallways, can be used safely in the event of a fire. Do not leave, store or dispose of any items in the communal areas. By ‘communal areas’ we mean any area from the main entrance doors to the front door of your individual flat. This includes: hallways, corridors, stairs and stairwells, lift areas, lobbies and landings.
    • If you have any concerns regarding your electrical installation, central heating boiler or smoke and CO Detectors then please call our call centre.
    • Keep matches and lighters away from children, and if you are a smoker, double check that your cigarette is properly extinguished.
    • You can find more information on the Fire and Rescue Service’s website
    • If a fire does happen, don’t be tempted to tackle it yourself, Get out (closing doors as you go) Stay Out  and Call 999.
  • Hoarding

    Hoarding is an illness called ‘Hoarding disorder’.

    It happens when a person’s collection of things becomes so bad that it affects their daily and social life.

    Dangers of hoarding

    There are many dangers of hoarding, including:

    • Risk of fire in the property.
    • Damage to the structure of the building and floorboards
    • People being crushed

    Advice for family and friends

    Not all hoarders believe that they are hoarders. They might not think that it’s a problem. Others might know it’s a problem but are too embarrassed to ask for help.

    Things that you could try:

    • Gain their trust
    • Tell them that you will not throw anything way without their permission
    • Set small goals, spend 10-20 minutes a day clearing
    • Safety first – start with clearing hallways or blocked doors
    • Donate things to charity instead of throwing everything

    People that could help

    Contact us to talk to our Neighbourhood Services Team.
    Here are some useful links for you:

  • Bogus Callers

    Unfortunately there are more and more scams and scammers around these days.

    Here are some tips to protect yourself

    • be on guard if someone you don’t know turns up on your doors step unexpectedly
    • remember genuine callers will not mind waiting, so ask to see their identification
    • use a door chain or bar and keep it on while talking to unknown visitors
    • it’s your home – you don’t have to let anyone in!
    • if in doubt, keep them out. Dial 999 if you’re suspicious or the caller won’t leave.
    • call the police non-emergency number 101 if you’re not in immediate danger but want to report an incident
  • Hotpoint and Indesit washing machines

    Whirlpool are recalling certain models of washing machines manufactured under the Hotpoint and Indesit brands between 2014 and 2018.

    This is due to a defective door catch on certain models, which can overheat during use giving a risk of fire.

    You can find out more on the Electrical Safety First website which links to the Whirlpool website.


    Electrical Safety Advice

    Plugs and sockets

    Keepan eye out for the following:

    • Hot plugs or sockets, scorch marks, fuses that often blow, or flickering lights – they are all are signs of loose wiring or other electrical problems
    • badly wired plugs – any coloured wires sticking out could come loose and debris could also get into the plug
    • overloaded sockets – plugging too many electrical appliances into one socket can lead to overheating.


    For electrical appliances, you should never:

    • Get them wet – this includes plugs and sockets, so don’t put a vase of flowers on top of the TV, for example
    • Leave them on at night – unless they are designed to be left on, like freezers
    • Put anything in the microwave that is made of metal, or has a metallic finish or parts


    • Dealing with an electrical fire


    • If there is an electrical fire, pull the plug out, or switch off the power at the fuse box – if it’s safe to do so. Sometimes this can stop the fire immediately.
    • Never use water on an electrical fire, and don’t take any risks with your safety – get out, stay out and call 999.

    White Goods Safety Advice

    White goods refer to the electrical appliances you might use within your home. This could be your

    • tumble dryer
    • washing machine
    • dishwasher
    • fridge/freezer

    Fires can occur if white goods are used without care or without following the manufacturer’s instructions.

    Download your FREE white goods guide

    For further advice and to arrange a free “Safe and Well Check” from North Wales Fire and Rescue Service:

  • Gas Safety

    If you smell gas call 0800 111 999. It could save your life.

    Our responsibility

    We are responsible for:

    • Arranging maintenance by a Gas Safe registered engineer for all pipe work, appliances and flues that we own
    • Arranging a gas safety check to be carried out every year
    • Carrying out an annual check on your flue/ chimney

    If you’ve bought and put in an appliance in your home, then you are responsible for making sure it is regularly serviced.  An appliance in a fitted gas fire or cooker.

    You must let the gas engineer into your home.

    Your co-operation is essential for your safety.