Videos to help solve problems in your home

Keeping your home in a good condition is important.
Our repairs service, are here to fix problems in your home as soon as possible.

There are many ways to report a repair:

On-line form

Phone: 0300 123 8084
Face to face: Come and see us in one of our office

Unfortunately we can’t fix everything. But don’t worry these short videos are here to help you with some minors problems in your home.

How to Videos :

Tip: if the videos are too fast pause a play at your own time to follow the step-by-step guide

Re-pressurising your boiler using a filling key

Re-pressurising your boiler using a filling loop

Light fittings

Blocked toilets

How to bleed a radiator and adjust thermostat

Servicing your boiler - what's the process

It’s our responsibility to make sure your boiler is in working order, so every now and again we’ll need to pop over to give it a service. We’ll send you a letter with a date.

Don’t worry if the date isn’t convenient, you can always change it.

Watch this short video to learn more about what to expect.

Our team can’t do everything unfortunately. These things are up to you to fix or maintain:

  • Bathroom – fixing cabinets, mirrors, shower curtain, towel rails, plugs and chains
  • Boilers – re-setting, re-pressuring and adjusting the timer
  • Decorating – any painting or wall paper you want to change
  • Doors – if you have new carpets and need to adjust the doors
  • Electric appliances – such as cookers, fridges and washing machines
  • Fireplaces and surrounds – anything to do with the surrounds and ash pans
  • Fixtures and fittings – thinks like coat hooks, curtains and curtain rails
  • Gardens – turf, grass, shrubs and hedges
  • Lean-to –a roof/ shelter off the side of your home
  • Locks – if you lose your key or fixing the door after a forced entry (Recharge)
  • Telephone points
  • Toilet seats – loose/ cracks in the seat or replacing
  • Tv aerial – non-communal