Important information

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Repairs inside your home

We haven’t forgotten about you.

You have been in touch a while ago to report a problem that needs to be repaired inside your home.

Unfortunately we are currently in National Lockdown to try and control the numbers of Coronavirus in Wales.

This means that we are currently only doing emergency work in our homes.

We understand that it is very frustrating and difficult for you to have to wait a long time for us to carry out repairs in your home and we appreciate your patience.

What’s next?

You don’t need to do anything.

If you have told us about a problem that needs to be repaired, once the restrictions are lifted by the Welsh Government, we will be in contact with you to arrange a date to complete the repair. Your home is our priority.

We will contact you with a date and time.

In the meantime if the problem is getting worse in your home, please let us know by completing this form:

Request a repair

  • Address
  • We might need to get in touch for more details a set a date for the repair...
  • Please note what exactly the problem is. If this is an emergency please call us on 0300 123 8084
  • Max. file size: 150 MB.
    Very often pictures help us understand the problem and decide who would be the best officer to resolve the problem, please attach any photos that would help.