Consultations
Your opinion as a customer is valuable to us.
That’s why we regularly ask you opinion about changes that are going to happen.
We use this information to improve our services to you and our communities.
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Live Consultations
Grounds Maintenance
We are reviewing how we maintain the grounds managed by Adra. To support this review, if you are a contract holder we have drafted a new ‘Grounds Maintenance Policy’ and we would like to hear your views on the draft policy and the proposed changes, which are planned to take effect from 1st April 2027.
Your feedback will help us shape how we provide this service in the future.
Read a full copy of the draft policy
Give your opinion on the draft policy and proposed changes
Closing date: 18/05/2026
We look forward to hearing from you.
Give your opinion on the draft policy and proposed changes
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Closed Consultations
Anti-Social Behaviour and Hate Crime
We are currently reviewing our Anti-Social Behaviour and Hate Crime Policy and are keen to get our tenants’ views on the policy which outlines how we deals with Anti-Social Behaviour and Hate Crime.
Read a full copy of the draft policy
Repairs Service Hours Consultation
We are reviewing the hours offered by our repairs service to ensure that they reflect the needs of our tenants and support a smoother, more reliable service.
A key part of this review is improving first-time access to homes, as missed appointments lead to:
- delays
- additional travel
- significant extra costs
Corporate Plan Consultation 2025-2030
A big thank you to everyone who shared their comments with us as part of our September consultation.
This feedback has helped us to draw up our new Corporate Plan, which will be launched in 2025 and highlights our priorities as a company between 2025 and 2028.
Corporate Plan Consultation 2025-2030
Adaptations Policy
Thank you very much to our tenants, partners and stakeholders who provided feedback on our proposed new Adaptations Policy during September 2024.
The feedback received helped to shape the final Policy which was approved by our Board in November 2024. If you would like to see a copy of the new policy, please get in touch with Adra’s Communities and Partnerships Team on 0300 1238084 or Cymunedol@adra.co.uk
Once again, thank you for sharing your views with us. Your feedback is really important and helps us to design and improve the services that we provide to you.
Self- Evaluation 2022 -2023 Customer Consultation
We recently undertook our Annual Self-Evaluation during the Summer. Self-Evaluation is about taking an honest view of how the organisation performed during the year.
Damp, Mould and Condensation Consultation
Our Damp and Mould Policy is regarded as a ground-breaking document in the housing sector, we are one of the first social landlords to develop and adopt such a policy.
The policy was the first to be consulted on since the launch of our new Participation Strategy – ‘Your Voice in March 2023.
As part of the consultation process, we identified 80 properties that had reported problems with damp and mould. All 80 households received copies of the relevant documentation and were asked for their thoughts and observations on the proposed new policy. Our officers also visited 25% of these properties in person to gather the thoughts and feedback of those affected. We also conducted wider consultation via our website and social media channels.
We received some excellent and constructive feedback which was then shared with our Board and helped form the final document. Our Board approved the policy at their meeting in October 2023.
Communications Consultation
Hearing the views and experiences of the people who live in our homes and receive our services is extremely important to us and will help us to improve those services that we provide to you. To ensure that we hear the views of as many of our customers as possible, it’s important that we know and understand how they’d like to share those views with us.
Read the Communication Consultations Results
Market Rent Consultation
We reviewed our Market Rent Policy between 09 September 2022 and 23 September 2022.
We are currently analysing the results.
Welsh Housing Quality Standard
We’ve passed your feedback on to the Welsh Government as part of our response.
We are currently awaiting a response from the Welsh Government.
Cost-of-living survey
We held a consultation about the current cost-of-living crisis between: 05/10/2022- 11/11/2022.
Read the Cost-of-Living Survey Results
Ventilation Policy
Thank you for the feedback received during this consultation. This feedback has now helped us to draw up the final policy.
The policy has now been approved by Adra’s Board.