Your opinion as a customer is valuable to us.

That’s why we regularly ask you opinion about changes that are going to happen.

We use this information to improve our services to you and our communities.


  • Live Consultations

    Adra Self-Evaluation 2022-23 – Customer Consultation

    As a Registered Social Landlord, we are regulated by  Welsh Government . 

    They have issued guidance that sets out the standards that each Housing Association is expected to provide, which relates to housing services, governance and financial management. They expect us to deliver in 9 key areas in order be effective as a social landlord. 

    Every year, as part of the Regulatory process, we conduct a self-evaluation of our activities to show how we meet the relevant guidelines. This self-evaluation is then shared with  Welsh Government, who challenges the content and looks back over the year on our achievements. The final part of this process sees the publication of the Welsh Government Regulatory Judgment report for Adra. 

    Self-Evaluation is about taking an honest view of how the organisation performed during the year.  It is based on the way we’ve engaged with tenants, evaluated current performance of the organisation, including what has gone well, and what areas need to improve.  

    This report presents a summary of Adra’s Self-Evaluation for 2022-23.  We’re keen to get your views on the way we’ve performed and request that you read the report and provide us with any additional comments for consideration. 

    Self Evaluation Report

    Please complete the short questionnaire on the link below 

    by Monday 9 October at the latest. 

    Self-Evaluation Questionnaire 

  • Closed Consultations

    Self- Evaluation 2022 -2023 Customer Consultation

    We recently undertook our Annual Self-Evaluation during the Summer. Self-Evaluation is about taking an honest view of how the organisation performed during the year.

    Read the full report

    Damp, Mould and Condensation Consultation

    Our Damp and Mould Policy is regarded as a ground-breaking document in the housing sector, we are one of the first social landlords to develop and adopt such a policy.

    The policy was the first to be consulted on since the launch of our new Participation Strategy – ‘Your Voice in March 2023.

    As part of the consultation process, we identified 80 properties that had reported problems with damp and mould. All 80 households received copies of the relevant documentation and were asked for their thoughts and observations on the proposed new policy. Our officers also visited 25% of these properties in person to gather the thoughts and feedback of those affected. We also conducted wider consultation via our website and social media channels.

    We received some excellent and constructive feedback which was then shared with our Board and helped form the final document. Our Board approved the policy at their meeting in October 2023.

    Communications Consultation

    Hearing the views and experiences of the people who live in our homes and receive our services is extremely important to us and will help us to improve those services that we provide to you. To ensure that we hear the views of as many of our customers as possible, it’s important that we know and understand how they’d like to share those views with us.

    Read the Communication Consultations Results

    Market Rent Consultation

    We reviewed our Market Rent Policy between 09 September 2022 and 23 September 2022.

    We are currently analysing the results.


    Welsh Housing Quality Standard

    We’ve passed your feedback on to the Welsh Government as part of our response.

    We are currently awaiting a response from the Welsh Government.


    Cost-of-living survey

    We held a consultation about the current cost-of-living crisis between: 05/10/2022- 11/11/2022.

    Read the Cost-of-Living Survey Results


    Ventilation Policy

    Thank you for the feedback received during this consultation. This feedback has now helped us to draw up the final policy.

    The policy has now been approved by Adra’s Board.