Important information

Coronavirus Update - All the information about what we are doing and how we are supporting you and our communities - More information


Your opinion as a customer is valuable to us.

That’s why we regularly ask you opinion about changes that are going to happen.

We use this information to improve our services to you and our communities.

All live consultations and results will appear on this page.

  • Adra's tenants newsletter

    Your Choice

    Our tenants newsletter is the pamphlet that arrives on your doorstep twice a year with news from your communities and useful information.
    As the environment is so important to us, we’re trying to reduce the amount of paper we use. So we’d like to know who doesn’t want to receive a harrd copy of the tenants newsletter anymore.
    Fill in your details below including your full name and address so that we can take you off the hard copy list.

    Newsletter Forum

    I Agree(Required)
    Full Name(Required)
    I Agree(Required)
    This field is for validation purposes and should be left unchanged.
  • Customer Portal

    We are currently developing a customer portal where our tenants can access our services digitally 24/7.

    We’re looking for customers who are interested in trying and testing out the portal and to give us feed back for when we launch it officially.

    Are you interested in taking part? If so, please provide your details below.

    Customer Portal

    Full Name(Required)
    Do you have digital equipment such as a computer or smartphone to try out the portal?(Required)
    Do you have internet access?(Required)
    I Agree(Required)
    This field is for validation purposes and should be left unchanged.


  • Terms and Conditions Consultation

    This consultation was live on our website from 26 October to 22 November 2020.

    The purpose of the consultation was to consult with all our tenants so that we can review and update our ‘Terms and Conditions’ contained in our Tenancy Agreements. We wanted to know if tenants thought they were appropriate and were written in a clear and fair way.

    Many thanks to everyone who took part in this consultation. Your feedback has been very valuable. 

    Your feedback 

    The majority of responses supported the changes to the terms and conditions, with 69% believing they were fair and would help us to manage our homes and communities effectively. 74% thought the terms and conditions were clear and easy to understand. 

    Based on the feedback we received in both individual responses and responses from our Tenant Partnership, we have made the following changes. 

    Listening to your views 

    • The majority of tenants supported the new draft terms and conditions. 
    • You felt that tenants’ rights to succeed a tenancy were not clear enough, so this point was changed from: “We may grant succession” to “We will grant succession”. 
    • Some felt the document was too complicated. We have sent the document to an outside company to simplify the language, but as this is a legal document some terminology has to be included. When the Renting Homes Act (Wales) 2016 is implemented, we will seek to develop an ‘easy read’ supplementary document, using shorter / simpler wording and infographic. 
    • It was felt that Adra’s legal responsibilities as a landlord were not clear enough, so this section has been reworded to make the landlord’s responsibilities clearer and also includes details about insurance.
    • You felt that the clause for not allowing untaxed vehicles on the driveway / property boundary should be reviewed. We have now changed the condition from restricting to two vehicles per property to stating that there is no limit for cars, vans or motorcycles, provided there is a low pavement and hard parking space. We have also noted that tenants can keep tax free vehicles that are not roadworthy within the property boundaryon the basis that written consent from Adra has been provided.
    • We have reworded a clause under the Noise Nuisance section to highlight that normal ’day to day’ living is not classed as a nuisance.
    • A point was raised about the right to keep pets in flats / sheltered housing accommodation. We have decided not to change this point as tenants are already required to ensure that any animals they keep do not cause nuisance to others, and that they also need to ensure that the care and welfare needs of their animals are met. 

    Next steps 

    Thanks again for your feedback. We will submit the revised terms and conditions to the Adra Board Committee for approval. If the terms and conditions are accepted, then these will now apply all new tenants. The terms and conditions will apply to all other Adra tenants when the Renting Homes Act (Wales) 2016 is implemented.