Moving to a new home
We hope you’ll be happy in your new home.
Here are a few things to help you settle in.
Before you move in
- End your current contract – see our Ending Your Contract and Moving Out factsheet.
- Arrange a viewing with us (please don’t visit the property without a staff member).
- Remember:
- We provide floor coverings.
- We do not provide furniture or appliances.
- Laminate flooring may not be allowed as it can cause noise issues.
Before You Move In
- Pay all rent and charges on your current contract.
- Pay one week’s rent and any service charge in advance when signing your new tenancy.
- Make sure housing benefit applications and any overpayments are sorted.
- Speak to our Allocations team, Shelter Cymru, or Citizens Advice if you need support.
- If relevant, discuss your move with your social/support worker.
Checklist for Moving
- Take final gas, electric, and water meter readings at your old home and inform suppliers. Do the same when you move in.
- Disconnect your phone and arrange a new account or transfer.
- Contact your broadband/TV providers.
- Arrange a second gas check with us after you move in.
- Redirect your post with Royal Mail.
- Update your address with your doctor, dentist, social worker, and other services.
- Inform Housing Benefit and Council Tax at your local authority.
- Arrange home contents insurance.
- Check bin collections and local services with your council.