Important information

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Making a request for adaptations

If you or anybody living in your home has a long term disability or health concern that means you have problems:

  • going out of your home
  • moving around your home
  • carrying out everyday tasks safely in your home

then we may be able to help.

 

What is an adaptation?

An Adaptation is something that we do to your home to help you get in and out or move around of your home.
There are three main types:

  • small adaptations
  • medium adaptations
  • large adaptations

Small adaptations

  • grab rails
  • handrails
  • key safe – a box on the side of your door to keep your key
  • half steps
  • extra lighting

Contact us if you’d like to request any small adaptations in your home.

Medium adaptations

Types of major adaptations are:

  • stairlift
  • walk in shower
  • wet room
  • ramp
  • widening doorway

An Occupational Therapist or Trusted Assessor will have to make an assessment to see what type of adaptation you need. An Occupational Therapist will also be able to help you with the best:

  • techniques
  • equipment
  • services

Some medium adaptations equipment will need servicing every year. There will be an extra charge for this.

Large adaptations

  • structural changes to your home to make space for you to move about
  • provide through floor lifts
  • relocating the kitchen and bathrooms
  • building extensions to provide downstairs bedrooms and /or shower rooms

Some large adaptations equipment will need servicing every year. There will be an extra charge for this.

Getting assessed for a medium or large adaptation

You can request an assessment by calling your local Authority’s Social Service Department.

An Occupational Therapist (OT) or Trusted Assessor will have to make an assessment to see what type of adaptation you need.

The OT will visit your house to assess your needs.

The OT will  make a request to our Adaptations Panel if  you need medium or large adaptations.

Our adaptations panel will then discuss how we can meet your needs.

If they approve your adaptation, they will tell you through a letter.

Next steps

  • assess the work needed
  • buy the equipment needed
  • arrange a date to install the adaptations

Adaptations – Service Charge

A service charge is an amount we charge to cover the costs of providing a certain service to our customers.

Do I have to pay a service charge for all the different adaptation equipment?

No.
You will only be expected to pay a service charge, if you have an adaptation that requires annual servicing and maintenance, such as:

  • stairlift
  • through floor lift
  • ceiling track hoist

 

Will the amount I pay fixed?

No.
The amount you pay for service charges may increase or decrease depending on the cost of providing the service.

We will give you one month’s notice in writing before changing your service charges. This will usually be in March.

 

When will I be expected to pay?

Most newly installed specialist equipment will be covered by a warranty for 12 months. You will not have to pay the service charge during this time.

If you are a new customer, moving into an existing adapted property, you will be expected to make the first payment in line with your first weeks rent.

All customers who will be expected to pay a service charge for their adaptation will need to complete and sign the ‘Adaptations Service Charge Form’ that will be sent to you with your decision letter. This form will list the adaptations installed at the property, the weekly amount payable in respect of each item and the annual total.

 

How can I pay my service charges?

You can pay the service charges either monthly or in 52 equal weekly instalments.
The most convenient method of payment would be by Direct Debit. In order to discuss other methods of payment, please do not hesitate to contact us.